Call Center Training

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The training needs of the personnel are changing from textbook concepts and general theory to methods that enhance motivation and sense of professionalism. Kites specializes in customizing the training for your Personnel. Our experience covers all applications of Call Center Operations including: sales and customer service, technical support and help desk. We understand the performance gaps of the participants from the HR and then work to develop a turnkey training program to effectively address those needs and hone the areas and skills that need improvement. Kites will design and develop an appropriate training curriculum for your Call Center and will deliver the training using one of our industry recognized training methods and tools. All of our courses are developed and delivered based on adult learning principles. Each training program contains minimal lecture and is augmented with case studies, group activities, review sessions, and hands-on activities.

Some of the Programs that have been successfully conducted at our clients' site:

Accent Neutralization (U.K., U.S. & Australia)
Accent Augmentation
Cross Culture Sensitivity
Communication skills
Telephone etiquette
Customer Service
Telesales
Simulation Based Training Program from Ulysses Learning
Team Building
Stress Management and Ergonomics
Leadership and Motivation Program for Team Leaders and Supervisors from AT&T College of Call Center Excellence
Program for Call Center Managers from AT&T College of Call Center Excellence
Agent refresher Programs from AT&T College of Call Center Excellence Participants will learn about and develop critical call handling and Call Center management skills with an emphasis on both strategic and tactical Call Center personnel, operations, and customer relationship management. If you would like to see some of our training outlines, Contact Us and let us know which training programs interest you. We'll be glad to send a template copy of our training outline.